FAQ

No, creating an account is not required. You can check out as a guest.

If you create an account, you can track orders and manage details faster. Your data is handled according to our Privacy Policy.

Use the “Forgot password” link on the login page. You will receive an email with reset instructions.

For account-related questions, contact us here: Customer Contact.

Use the size guide and fit notes on each product page. If you are between sizes, contact us and we can help you choose.

Support: Customer Contact.

Yes. Register on the product page using the "Notify me when available" feature where it is offered.

You can also ask our team directly via Customer Contact.

Dispatch timing is shown on the product page and in your order confirmation. Delivery timing and shipping details are covered in our Shipping Policy.

If your order has not been processed yet, changes may still be possible. Please contact us as soon as possible: Customer Contact.

Shipping is currently free for all orders, including Romania, EU destinations, and international orders.

Please see our Shipping Policy for current details.

Yes, we ship internationally. Customs duties or import taxes may apply depending on destination country and local regulations.

See full details in our Shipping Policy.

Processing time is how long we need to prepare your order before dispatch. Delivery time starts after shipment and depends on courier and destination.

More information: Shipping Policy.

Yes. EU customers have a statutory 14-day right of withdrawal, and we also offer a voluntary 30-day return policy for eligible items. Return shipping is free for customers in Romania; for customers outside Romania, return shipping costs are borne by the customer unless otherwise stated.

Please read the full conditions here: Refund Policy.

To start a return, contact us with your request. Return instructions and the return address will be provided after your withdrawal or return request has been received and confirmed.

For customers in Romania, return shipping is free. For customers outside Romania, return shipping costs are borne by the customer unless otherwise stated.

Detailed instructions: Refund Policy.

Support: Customer Contact.

For customers in Romania, return shipping is free.

For customers outside Romania, return shipping costs are borne by the customer unless otherwise stated.

Full details: Refund Policy.

If you want a different size or color, the fastest option is to return the original item and place a new order once the return has been processed.

General return/exchange framework: Refund Policy.

For the voluntary 30-day return policy, items must be unworn and unused, with tags attached, in the original packaging, and accompanied by proof of purchase.

Full eligibility details: Refund Policy.

Refunds are made to the original payment method. Once a withdrawal is confirmed, reimbursement is made without undue delay and no later than 14 days, although we may wait until the goods are returned or you provide proof of return, whichever comes first.

Your bank or payment provider may require additional time to complete the transaction.

See processing details: Refund Policy.

Contact us immediately with your order number and clear photos of the item and packaging so we can resolve it quickly.

Contact: Customer Contact.

Always follow the garment care label and our material-specific guidance.

Care guide: Care Instructions. Materials overview: Our Materials.

We focus on quality materials, durability, and responsible production choices.

Learn more: Our Philosophy, About Us, and Our Materials.

Availability depends on the item and request. Please contact us with details and we will confirm options.

Contact: Customer Contact.

Combination rules depend on the promotion and checkout settings.

Please review our Terms of Service and Legal Notice.

Yes. For partnership inquiries, please use our dedicated partner page: Partner Contact.

Company profile: About Us.

Our team replies during business hours, Monday to Friday. Response times may be longer during launches, holidays, or campaign periods.

Contact form: Customer Contact.

You can review all key policies here:

Privacy Policy, Terms of Service, and Legal Notice.